What Payment Methods Are Accepted?
We accept all major credit cards. You may also check out using PayPal or PayPay Express.
Due to higher than average fraud instances in certain countries, we do not accept credit card payments from customers in select countries (listed below). However, residents of these countries may complete their order by selecting Paypal as your method of payment during the checkout process.
Azerbaidjan (FedEx delivery only), Bolivia, Cambodia, China, Hong Kong, Laos, Mongolia, Nigeria, North Korea, Romania, Russia, Taiwan, Thailand and Vietnam.
- How can I make changes to my order?
Simply email us at firstname.lastname@example.org within 12 hours. Be sure to include your order number! If you would like to change your design, please also include the URL or name of the new design. Otherwise, if it is the device type, case type or color that you would like to adjust, please also let us know the details in email.
- I’ve missed a promotion campaign for a recent order I placed. Can I still enjoy the offer?
Please let us know by email at email@example.com, we would wish to know the order number of yours and also the discount code / offer that you are after. We will be more than happy to evaluate what you have and honor the offer if it is deemed applicable. We apologize, but we are unable to apply the adjustments retrospectively 5 days after date of order, or the promotion expiration date, whichever comes earlier.
- I’ve ordered few cases but I can’t find all of them. Where are the missing cases?
Please be sure to open up all the boxes first. We normally packed 2 cases in 1 box unless otherwise requested. If you have checked and the case is still not there, please contact us. Billing
- How can I pay for my order?
Click on PayPal or Credit Card upon checkout.
- Do you accept Credit / Debit Card?
Yes! We accept major credit / debit cards via PayPal and NO PayPal account is required for checkout (except for a very few specific countries). Please choose "Don't have a PayPal account?" upon checkout as illustrated here.
- When I proceed to checkout, it says “A match of the Shipping Address City, State, and Postal Code failed.” What should I do?
Please kindly make sure all information entered is 100% correct and there is no spelling mistake. Please also avoid short forms of City, and do not include the State information within the City input box. If the details are right but still the payment cannot be made, please contact us and we will get back to you shortly.
- I paid with my credit / debit card, but why did I get an email from PayPal for confirmation?
We use the PayPal platform, so even if you used your credit / debit card, you’ll receive a confirmation from the PayPal team. Doesn’t seem right? Email us at firstname.lastname@example.org.
DELIVERY AND SHIPPING
For standard shipping, orders will be delivered by the national postal service of the destination country. For shipping outside the United States, you might be required to sign on the package to receive the item and thus please choose an address that someone is available to receive the package during business hour.
For expedited shipping, orders will be shipped using various delivery services, depending on the destination. The shipping fee may varies by destination and the size of your order. Shipping fees and the service provider will be shown upon checkout.
- Do you ship internationally?
Yes, we offer worldwide shipping!
- How long does it take before my order gets shipped?
We are aiming to have your order dispatched from our facility within 1-3 business days. However, please bear with us in case we are spending extra time in checking / perfecting your items, particularly during the peak season around end of the year.
Furthermore, there will be chances that the item that you ordered may run out of stock though we are doing our best to avoid this from happening. We will definitely try to get you notified as soon as possible if that happens.
You may on and off notice during checkout that the estimated delivery time is exceptionally long. This could be due to that some products are currently having nil inventory and restock of the goods is in progress.
Please contact our customer service team if there is any question concerning the time to dispatch.
- After the goods are dispatched, how long does for standard shipping to deliver the package?
The estimated delivery time displayed on the checkout page includes the preparation time to dispatch and also the shipping time altogether. The delivery time will vary a lot from country to country. In short, the shipping time alone could be around,
For US orders:
6-12 business days
For non-US orders:
5-23 business days
Delivery time is not guaranteed for Standard Shipping as there are lot of factor affecting its speed and thus we would suggest Express Shipping if there is a date that you would like to meet. The above are estimated time required by the postal service and does not include the processing time of the Customs in the destination country. In some cases the local Customs office of your country may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery.
- Ok, what about the delivery time of express shipping?
For the majority countries in the world, Express shipping will deliver the package to you within 3-5 business days from the date of shipment. There are occasions that the delivery may take a bit longer. Thus, please refer to the estimation that is displayed on the tracking page of the courier service, for which the URL to that page could be found on the email that our system sends you after the package is shipped.
- Will my package be delivered to my house or to the post office for me to pick it up?
Your item will arrive at your house. There may be exceptions that door-to-door delivery service is not provided in particular cities / areas / countries, though this is rare.
Particularly, if you are choosing the expedited option "DHL Express Worldwide", our courier partner will offer a flexibility to update the delivery address or make special arrangement with the delivery, such as,
- Schedule the delivery on a specific date nominated by you or put the delivery on hold until you are back to the country
- Release the package from signature or leave the package with your neighbour
- Arrange to redirect the item to an alternate address or yours or a DHL service point
This On Demand Delivery (ODD) service is offered for free by DHL Express, and you can find out if the service is available in your country on ondemand.dhl.com.
- When will you ship my order?
Orders placed using our standard shipping will be processed within 3 business days.
Please allow extra time for your order to be processed during public holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing / delivery during peak season or before major festivals (e.g., Valentine’s Day). For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations.